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  • 888 374-4472

Faq

CUSTOMER SERVICE Call us with any questions regarding your online order. 1 888 374-4472 

ORDER FAQS

Do you offer Gift Certificates? Gift certificates are now available and can be purchased directly on the site. Click to order Digital Gift Card.

Why should I become a registered user? 

QUICK CHECKOUT: Super fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we’ll send you news about our latest styles, sales and exclusive online offers.

How do I change or cancel an order?

If for any reason you would like to change or cancel your order, please contact our Customer Service Department at nuformaltennis@gmail.com as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. 

What are my payment options? We accept Visa, MasterCard, American Express and Bank Wire Are purchases on this website really tax free? Yes - we collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of Florida.

Is ordering over the internet secure? Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

SHIPPING FAQS

1.What are your shipping fees and options?


We ship with USPS within USA. You may calculate your shipping fees upon checkout. All USPS shipping services are available.
 Please note that estimated shipping is based on business days only excluding weekends and holidays.
 What are your shipping fees for International shipments?
 We're proud to offer international shipping. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.


PLEASE NOTE: Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on nusportswear.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We have made every effort to minimize our international shipping charges. We only charge our cost for these services. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. In the European Union, these fees can be 30% or more of the total declared value of your order.


2. When will my order be shipped? When will it arrive?


All shipments will leave our warehouse within one business day. Your order arrival will depend on your shipping selection at checkout. You will get an email when your order has shipped with estimated delivery time. Please note that estimated shipping is based on business days only excluding weekends and holidays.


3. What is the status of my order? How do I track my order?


Once you have placed an order, you can check on its status at any time. To track your order from this page, send an email to nuformaltennis@gmail.com Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.


4. How do I know that my order has been shipped?


When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.


5. Do you ship to PO boxes or APO/FPO addresses?


For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.